QUANTUM
PRESS RELEASE
Quantum
Communications Group Selects OSS System From Usha Communications
Technology For ASP Operations
Eden
Prairie, MN - February 24,
2000 - Quantum Communication Group, an Applications Service Provider (ASP)
and PCS service operator headquartered in Eden Prairie, MN, announced
today that it had awarded to Usha Communications Technology, a new
contract for the supply and implementation of its mediation, provisioning,
customer care and billing system. Unicorn, Usha Comm’s convergent
billing and customer care solution, will be configured for operation in a
service bureau environment.
Under
the terms of the contract, Quantum and their service bureau customers will
have the ability to register customers, provision and activate multiple
services, offer unlimited marketing plans and manage their front and back
office operations from a single desktop interface. Usha Comm’s solution
will also provide aggregated services mediation, call detail record
collection, cross-service discounting and single or multiple statement
billing formats. Additionally, Unicorn will be implemented with full
Internet-based customer care, bill presentment, and payment capabilities.
Mike
Clough, CEO of Quantum Communications, says, “We take pride in the fact
that we have offered high quality services to the wireless industry for
over 12 years. As we expand our service offerings into the ever changing and
highly competitive ASP arena, it is imperative that our customer care and
billing solution meet the demands set forth by our carrier clients.”
Pamela
Tucholke, vice president of Finance and CFO of Quantum added, “We are
very pleased to be able to partner with Usha Comm.
Aside from the rich functionality and flexibility of the system,
Usha Comm’s vast experience and demonstrated support will allow us to
enter the market quickly and at the same time meet our budget requirements
sufficiently.”
Founded
in 1988, Quantum Communication Group is a consulting firm specializing in
the wireless and Internet industries. Some of its more notable clients
include AT&T, Bell South and MCI.
For
more information, contact Leonard Davis, Vice President of Operations at
612-942-7650 or leonard.davis@QuantumComm.com.
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QUANTUM
PRESS RELEASE
Quantum Communications
Group Partners with Compass International Research
& Information Services to Provide Marketing Services to Wireless
Carriers
Development of an effective
wireless strategy requires factual information and careful analysis of the
market potential
EDEN PRAIRIE, Minn, February 10, 1997. -
Quantum Communications Group, Inc., a leading wireless consulting and
management firm, has joined forces with Compass International Research
& Information Services, a world-renowned marketing research and
consulting firm, to offer marketing research and retention services to
wireless carriers throughout the United States and abroad. Increased
competition in the wireless telecommunications industry is making it
necessary for both new and incumbent wireless carriers to rethink their
marketing strategies and identify niche market opportunities. By
increasing their knowledge of the market, customer needs, and the
competition, this becomes a much easier process. While incumbent cellular
carriers have certain advantages over new wireless carriers namely
established branding, customers, and infrastructure all wireless carriers
are faced with critical marketing issues in the coming months and years.
In order to make educated decisions in the areas of business and market
planning, both large and small carriers alike will need to come to depend
upon high quality market and competitive information to make important
business decisions.
Countless articles have been written on the
obstacles that new wireless carriers face in building out and operating
their network systems across the country. For instance, while many of the
A and B-Block Personal Communication Services (PCS) licensees are far along in
this process, C through F-Block licensees are still dealing with strategic
issues in financing, business and market planning, as well as technology
and vendor selection. As lending institutions and Wall Street analysts
continue to speculate on the future of wireless, and as competition for
new and existing wireless customers heats up, carriers will need to rely
on market and competitive information to better define marketing
strategies and differentiate service offerings to meet the demands of
present and future wireless consumers.
The partnership between Quantum
Communications Group and Compass International Research & Information
Services brings wireless expertise and knowledge together with the latest
marketing research methods and information technologies. Together, the
companies have developed research models that assist both incumbent and
new wireless carriers in identifying key market information pertaining to
market trends, customer needs and attitudes, competition, growth
opportunities, and service niches to name a few.
"There is a need for meaningful market
information in the wireless industry today," states Mike Clough,
Chief Executive Officer of Quantum Communications Group. "With ever
increasing competition and infrastructure costs running between $5-10
million for the smallest of wireless markets, carriers cannot afford not
to perform preliminary market research to help identify key market,
customer, and competitive data. Furthermore, carriers cannot make
infrastructure decisions based on vendor opinions and economic situations
alone. Market and customer data must also drive technology choice, as well
as business and market planning. After the system is built and customers
continue to be added, carriers need to continue to question the
effectiveness of their strategies and communicate with the consumers to
better their service offerings. With our knowledge of the wireless
industry and Compass’ world-renowned expertise in market research, we
can provide wireless carriers of all sizes an extremely beneficial service
which will help them succeed in the long-term."
The companies are currently offering
customizable market research services that can include mail, telephone, or
on-site surveys, as well as focus group development and implementation.
For existing wireless carriers, the companies have developed the
Satisfaction Tracking And Retention System (STARS™), which is a tailored
marketing program that provides a current or ongoing reading of customer
satisfaction, competitive performance, distribution performance, customer
retention, advertising effectiveness, and operations performance. STARS™
allows carriers to identify trouble spots throughout the organization,
including sales, customer service, billing, and technical service. If
acted on in a timely fashion, the program can help to identify unhappy or
disgruntled customers who might otherwise move to another carrier,
ultimately reducing churn and cost per gross activation. "The STARS™
program could not come at a better time for existing wireless
carriers," explained George Zirnhelt, President of Compass
International Research & Information Services. "With six PCS
licensees, two cellular carriers, and a host of other related service
providers soon to be operating in every market in the United States,
customer satisfaction and retention will be important to remain
competitive and profitable."
Compass International Research &
Information Services, headquartered in St. Paul, Minn., is a leading
marketing consulting and research firm providing market data to a variety
of business sectors around the world, including power equipment companies,
public utilities, automobile and engine manufacturers, and most recently,
the telecommunications industry. With a truly international operating
network of offices in St. Paul, Minn., Brussels, Belgium, and Tokyo,
Japan, Compass offers its clients international, multi-lingual, telephone
and mail survey capabilities, as well as focus group services. Clients
have included Motorola Corporation, Westinghouse, General Electric
Company, BMW, Mercedes Benz AG, Caterpillar, DuPont, and Ford Motor
Company just to name a few. To date, nearly 3,000 proprietary consulting
assignments have been completed for these and a host of other industry
leaders.
Quantum Communications Group, Inc. is a
telecommunications consulting firm specializing in the development of
small to medium-size markets in the wireless industry. To date, Quantum
has provided construction, management, and operational services to dozens
of MSAs and RSAs in the cellular industry, with clients ranging from the
smallest fill-in markets to the largest wireless carrier in the country -
AT&T Wireless. Unlike consulting companies that provide inflexible,
pre-packaged solutions, Quantum Communications Group recognizes the
economic restraints, geographic requirements, and challenging management
and marketing issues that mid-size carriers are faced with in building out
and operating their markets. Quantum also understands the challenges that
lie ahead for incumbent cellular carriers competing against new wireless
technologies and competitors. By recognizing these differences, Quantum is
able to provide tailored economic solutions and technologies that support
both the specific needs of the carrier and the customers they serve.
To learn more about our Research & Information
Services, visit Quantum wireless Marketing
Services Page or call (952) 942-7650.
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QUANTUM
PRESS RELEASE
Quantum
Communications Group Selected by Alpha Trust Partnership to Manage
Cellular Market in Illinois
Alpha Trust Partners are
confident in Quantum’s industry experience and dedication to the
development of mid-size wireless markets
EDEN PRAIRIE, Minn, February 2, 1997 –
Quantum Communications Group, Inc., a leading wireless consulting and
management firm, announced today that it has been selected by Alpha Trust
Partnership to manage its unserved cellular market in the Springfield,
Illinois Metropolitan Statistical Area (MSA). Terms of the agreement
include day-to-day operations management, technical support and
monitoring, financial accounting and reporting, as well as future
expansion engineering and construction.
Alpha Trust’s unserved cellular market
covers three communities in Illinois; Petersburg, Greenview, and Athens,
which together encompass 17,417 POPs. According to industry reports,
approximately 12,600 vehicles pass through the region daily. Other
cellular carriers in the Springfield MSA include Cellular One (A) and
Ameritech (B).
Quantum Communications Group, Inc. is a
telecommunications consulting and management firm specializing in the
development of small to medium-size markets in the wireless industry. To
date, Quantum has provided construction, management, marketing and
operational services to dozens of MSAs and RSAs in the cellular industry.
Quantum currently manages RSAs and unserved cellular markets in Minnesota,
Alabama, Illinois, California, Kansas, and Montana.
To learn more about our Management Services, visit
Quantum wireless Operational Services
Page or call (952) 942-7650.
